Metsec Rolls Forward To Numara FootPrints

Published 13th October 2008

Reading, UK, 13th October 2008: Numara Software, Inc., a leader in service desk management solutions, announced today that Metsec plc, the UK’s largest specialist cold roll steel-forming company, has taken the decision to deploy Numara Footprints.

The contract was secured in July 2008, and the software will be rolled out throughout Metsec during October. The software will support 250 PC users at Metsec’s Oldbury and Coventry sites in the West Midlands.

Norman Woodward, Group IT Manager at Metsec explained that the company first considered moving to Numara FootPrints a year ago as part of a move to upgrade the service management capabilities of its service desk.

“. What we were particularly interested in was a solution that would offer us remote-working, change management, and asset management capabilities. We wanted to use something robust to help us improve the service management process and after considering what was available in the marketplace, we found that Numara FootPrints met our requirements better than any other product.

When we looked at the alternatives available in the marketplace, we realised that we didn’t want something that was overly complicated and potentially difficult to manage. What Metsec required was a solution that had the capabilities we were looking for but was also both easy to understand for the user and not too labour intensive to implement. Numara FootPrints offers us a clean sheet of paper that fits in with Metsec’s future business needs,” continued Woodward.
Metsec’s IT systems manager Carl Ainge says the change management and Web-based facilities offered by Numara FootPrints were key criteria behind the choice of the new software.

“We need to be able to log all calls and track both the services management and change management processes. Our engineers also want to be able to pick up their calls on site easily. We are seeing more system and process changes and we need to be able to tell the business what we’re doing. A typical example is that we’d be out fixing something in the field, and the user would say, ‘And while you’re here, could you just do this for us?’

Most of the business’s systems are packaged systems, but some have also been modified. We want help to enable us to track these changes and devise release programmes so that changed systems don’t go into a live environment until they’re ready. We also need to be able to track any trends and present back to the business things that constantly need fixing,” said Ainge.

One of the key areas that Metsec is keen to address in future is adoption of the ITIL service management framework that is supported by Numara FootPrints. Like many organisations, Metsec faces service management challenges including an increased volume and complexity of IT support requests as well as a need to integrate business and IT processes.

“ITIL is a guideline for service management that we are moving towards. We have already been looking at ITIL version 3, so Numara FootPrints’ ITIL enablement capabilities are certainly attractive to us,” said Woodward.


James Frampton, Numara Software’s UK General Manager comments on this new win: “For many organisations, ITIL is a learning experience and organisations shouldn’t get too hung up on process. At Numara Software, we don’t do process for process’s sake. Numara FootPrints delivers a very practical approach to ITIL, and it is quick to implement and easy to use. Once implemented our customers benefit from improved service availability at reduced cost, better responsiveness to business change, and enhanced user satisfaction levels.”

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About Metsec plc

Metsec plc has been established for over 75 years and is the UK’s largest cold roll-forming company providing structural steel components for the UK construction and manufacturing industries.

Since 1998 Metsec has been part of the Profilform Division of voestalpine which is a leading European processing group with its own steelmaking facilities and headquarters in Linz, Austria. The five divisions of voestalpine; Steel, Special Steel, Railway Systems, Automotive and Profilform all occupy top positions in their respective markets.

Today, voestalpine turns over in excess of €10 billion, has approximately 40,000 employees, production and sales locations in 60 countries and is the World’s largest manufacturer of cold roll-formed sections producing in excess of 800,000 tonnes per annum.

Contact Norman Woodward on 0121 601 6000


About Numara Software, Inc.

Serving over 50,000 customer sites worldwide, Numara Software is a global leader in providing practical software solutions for service management to IT professionals. From a single technician running a help desk to 1000 technicians managing a complex service desk, IT organizations of all sizes trust our award-winning solutions, featuring Numara Track-It! and Numara FootPrints, to track requests, automate workflows and support internal and external customers.

Unlike other complex, difficult-to-implement, and costly products, we offer robust, affordable and easy-to-use solutions that can be quickly deployed without disruption to your business. Our flexible solutions can be implemented right out of the box or configured to match your unique IT environment and business processes. They can also be leveraged to support non-IT operations, such as human resources and facilities, allowing you to optimize your investments in licensing, maintenance, training, and support.

We’re passionate about helping people successfully manage their IT environments. To register for a one-on-one guided walkthrough, attend a webinar or download a trial, please contact the UK sales team on: + 44 (0) 800 1952373 or visit: www.numarasoftware.co.uk.

For further information:
Paula Elliott
C8 Consulting Ltd for Numara Software
+ 44 (0) 118 9001132
paula@c8consulting.co.uk